Vroom Reviews

The car arrived in good shape and it’s been running okay overall. After about two weeks, though, I started hearing a weird belt noise, so I had a local shop take a look just to be safe. Vroom did help with part of it, which I appreciate, but I still ended up paying out of pocket for the inspection. I think that’s fair to mention because the experience wasn’t bad, just not totally hassle-free either.

Buying the car itself was fine, no real issues there. But trying to schedule the pickup was a headache. The time kept changing, and I had to call more than once just to get a straight answer about what was happening. It felt like nobody was on the same page, which got annoying. The car turned out fine, but the lack of clear communication during pickup really took away from the experience

The car showed up on time, plain and simple. Delivery was quick, and I didn’t have to sit around all day wondering where it was. Smooth overall.

I don’t know if it was just my experience, but the return policy felt way more annoying than it needed to be. For me, it wasn’t worth the hassle.

The car itself was fine, but the price was not what I thought it was going to be once all the extra fees got added on. It felt like they didn’t really show the full cost upfront, which was annoying, annoying enough that it kind of ruined the whole thing for me. Support was okay, just really slow to get back. Not the worst experience ever, but I probably wouldn’t use vroom.com again unless I checked every single charge first.

I used Vroom to get a trade-in quote for my SUV, and the process was simple. The website didn’t give me any trouble, and they got back to me faster than I expected, so that part was fine.

The offer itself wasn’t awful, but it was lower than what I was seeing from local places. I know they have to leave room to make a profit, but I was still kind of like, why is it that much lower?? It just didn’t feel quite right to me.

I ended up passing on it. Overall, it wasn’t a bad experience at all, just sort of average if you’re hoping to get a really solid trade-in number.

They took care of paying off my loan without any issues, and the whole process was quicker than I expected. It was a relief to have everything handled so smoothly.

The forms took a little bit to get through, and at first I thought it might be a hassle, but it ended up being simple and everything was handled fine.

The whole sales process took way longer than it should have. I spent a lot of time just waiting around, and it didn’t feel very smooth or organized. It also seemed like things were handled carelessly, which made the experience more frustrating than it needed to be.

Vroom did end up getting the job done, and everyone I spoke with was polite, but the communication really could’ve been better. I had to call a few different times just to get a clear update on where things stood, which was frustrating. If there are delays or something is still being worked on, that’s fine, but I do think customers should be kept in the loop without having to chase down answers. A little more accountability and clearer follow-up would’ve made the experience much better

The car was listed as being in great condition, but when it showed up, it had scratches, a dent, and some interior wear that definitely wasn’t mentioned. The photos made it look way cleaner than it was. I reached out to support, but it mostly just turned into a back-and-forth. Frustrating since I bought it based on the listing

The inspection was better than I expected. I’m the kind of person who starts noticing patterns in little details, so I appreciated that they caught a few small scratches and pointed out the tire wear before delivery. That made the whole process feel more transparent. They did miss one thing on the inside trim, but overall it seemed honest, careful, and thorough.

I appreciated that vroom had the price and fees laid out clearly from the start, so I wasn’t sitting there trying to guess what the total would be. Taxes and delivery costs were easy to spot before I moved forward, which made the whole thing feel more straightforward. A couple of the smaller details could’ve been explained better, and that confusion felt preventable. But overall, the pricing seemed fair and honest enough. Not perfect, but still a solid experience.

The delivery guy was rude. He barely said a word, acted like I was bothering him the whole time, and then left the car dirty in my driveway. I had plans right after the drop-off and ended up having to deal with the mess instead, which was really frustrating. Just felt careless and unprofessional.

I wouldn’t use Vroom again. The whole thing just felt sketchy and unclear from start to finish, which is always super fun when you’re dealing with something as small and relaxing as buying a car. I never really felt like I could trust what I was being told, and the whole experience left a bad taste in my mouth.

I cancelled my order getting the refund back was way more of a hassle than it should’ve been. Every time I called, I got a slightly different answer, and then I’d hang up thinking maybe it was handled, but nope, a few days later I’d be calling again. It felt like nobody really took ownership of it, which was frustrating. I don’t know, maybe I just had bad luck, but after all that back and forth, I wouldn’t use Vroom again.

I got my car from vroom.com i was fully prepared to find something annoying. Like, you know how used cars can show up with that weird leftover smell or crumbs hiding in every little corner? But nope, this thing was actually super clean. Seats looked fresh, no funky odor, and even the cup holders were wiped out, which somehow feels like the real test.
I had already planned in my head to do the whole quick wipe-down routine because apparently I don’t trust anything, but I didn’t even need to. Kind of ridiculous that I was bracing for a mess and instead got a car that looked really well taken care of. So yeah, pleasantly surprised and happy with it

The site was simple to get around and I found cars faster than I expected. The checkout pages loaded fine too, though I was a little suspicious at first and kept double-checking everything before moving on

I went in expecting the car to match what was listed, but the details turned out to be wrong and the price changed later too. That’s not really what I’d expect from an honest listing, and it ended up feeling like a waste of time.

Buying the car through vroom.com was fine for the most part, but the title and registration process really tested my patience.
I kept having to follow up to see what was going on, and the updates I got weren’t always very clear. It eventually got handled, but it took longer than I expected and the waiting around was frustrating.

The customer service reps were polite, which I appreciated, but I wish they had been more upfront about the timeline. Overall, it wasn’t a terrible experience, but it definitely could’ve been smoother.